About

10+ years of combined professional experience in Management, IT, Logistics, & Supply Chain sectors.

Technical expertise in SDLC Processes, Lean Product Development, Project Management, Agile Frameworks & Methodologies.

Dedicated to addressing and solving intricate problems, and guiding cross-functional teams in dynamic settings.

Skills

Product Management
Agile Software Development
Stakeholder Management
Requirements Gathering
Planning & Monitoring OKR’s
Product Roadmap Planning
UX & UI Design Principles
Wireframes & Prototypes
User Experimentation
Describing Epics & User Stories
Product Backlog Grooming
Sprint Planning
Alpha and Beta Testing
Product Analytics
Go-to-Market planning
Reports & Dashboards
Growth Optimization

Tools

Jira
Confluence
Google Analytics
Google Optimize
productboard
Pendo
Salesforce CRM Cloud
Salesforce myTrailhead
Salesforce Marketing Cloud
Tableau
Microsoft Excel
Microsoft SQL
Lucidchart
Zeplin
Survey Monkey
& more…

Process

Alignment

Stakeholder Discussions
Requirements Gathering
Team alignment
Team & Individual OKR’s
Product Roadmap

Discovery

User Research
Customer Segmentation
User Journey Mapping
Defining Hypotheses
Problem Space Exploration
Solution Space Exploration
Competitor Analysis
Product Metrics Analysis

Design & Experimentation

Wireframes
Prototypes
Clickable Mockups
Concierge Testing
A/B Testing
Wizard of Oz Testing
End User Surveys & Interviews
Stakeholder buy-in meetings

Development

Epics
User Stories
Technical Specifications
Product Backlog Grooming
Prioritization

Delivery

Sprint Planning
Sprint Burndown
Unit & Functional Testing
User Acceptance Testing
Product Documentation
Knowledge Transfer
Product Metrics Analysis
Sprint Retrospectives

Kühne+Nagel International AG 
Product Lead
Corporate IT / Road Logistics Department
Oct 2020 – June 2024
Hamburg Area, Germany

• Product Management, Project Management, & DevOps Management.

• Driving business priorities into analysis, conceptualization, execution, and delivery. Key liaison between Business and IT teams to facilitate core business functionalities. Management of build and run projects as the Project Manager in collaboration with Product, Reporting, Controlling, InfoSec, Development, Infrastructure, AppSec, QA, and Production Support teams.

• Responsible for the management, development, and smooth functioning of the road logistics IT product portfolio. Defining product roadmaps, ensuring transparent and clear communication between software architects, developers, test engineers, network, firewall, and support teams, including external IT partners and SaaS providers.

• Project Manager and IT Product Owner for the EDI Shipment Data Management Platform – Primary Gateway application managing the automation and correction of incoming EDI messages for the entire German Road Logistics Business Unit. This system handles a throughput averaging 100,000 messages per month and is now live in 16 locations across Germany, Luxembourg, the Netherlands, Switzerland, and Ireland.

• Facilitating focus group discussions, workshops, and Brainstorming sessions for defining project scope and deliverables.

• Creation of Work breakdown structures, WBS Dictionary, and resulting scheduling of activities for the development of project deliverables.

• Monitoring and controlling of project scope and delivery. Ensuring project deliverables meet quality and user acceptance criteria.

• Tracking project progress, identification & mitigation of risks with appropriate strategies.

• Ensuring project milestones are delivered on time and as per the defined scope.

• Deriving & documenting lessons learned and preparing presentations for stakeholder alignment across various departments.

• Establishing support procedures, through extensive documentation of support scenarios, use cases, user training, and service level agreements.

LOTUS Containers GmbH
Senior Product Manager
Business Intelligence Department
Sep 2018 – Oct 2020
Hamburg Area, Germany

• As the In-House Product Manager, I led the entire product journey, from ideation to delivery, for a B2B e-commerce shipping container marketplace platform within a new logistics startup (hosted on AWS). The website now features over 40,000+ listed shipping containers for sale worldwide, with a thriving community of 1,500+ registered users.

• Successfully developed the LOTUS Containers Cloud CRM System by spearheading the Business Intelligence department. (Scrum and Scrumban frameworks).

• Overhauled the LOTUS Containers Project Calculator Web Application (Scrum) as the In-House Product Manager by collaborating with the CSO, Global Key Account Manager, UI/UX designers, and developers.

• Aligned product teams comprised of UI/UX designers, solution architects, developers and QA Engineers with the vision and context of the products.

• Developed deep knowledge of Software Development, Product Management processes, monitoring Product Roadmaps based on the Objectives & Key Results (OKR’s), impact mapping, analyzing user journeys based on the product analytics, identifying & validating product features through quantitative & qualitative experiments, (Painted door, A/B Tests, Concierge tests & surveys, etc.) and in developing the MVP’s for sprints.

• Adept at Managing stakeholders’ needs, advocating process automations, translating business needs into technical solutions, supervising backlog grooming and sprint planning activities to achieve the maximum velocity on each sprint.

• Led the product teams by intrinsically motivating team members & subordinates, empowering them during the process of ideation, design of Wireframes / Prototypes, experimentation, and detailed description of Epics and User Stories related to all projects.

• Identified key areas of improvement by monitoring product & marketing funnels. Developed & reviewed contents for blogs, social media posts, and SEO activities.

• Proficient at data analytics, established the entire reporting infrastructure for LOTUS Containers on the CRM System with intuitive Reports & Dashboards enabling stakeholders and department heads to analyze real-time business-related metrics and KPI’s.

• Well versed in database, BI, and product management tools.

LOTUS Containers GmbH
Associate Consultant - Business & Market Intelligence
Business Intelligence Department
Sep 2017 – Aug 2018
Hamburg Area, Germany

• Managed the project planning of CRM and ERP systems by collaborating with CEO, COO, CSO, MD, heads of verticals and internal stakeholders.

• Developed a guideline for value-based container pricing by carrying out a Master thesis on shippers’ demands and service preferences over a period of 7 months in association with shippers, freight forwarders, traders, industrial firms, and professionals in the shipping container industry.

• Managed internal projects involving Market Research and Analysis of Container sales and Freight Transportation. Developed a 4PL digital platform solution for the One Belt One Road (OBOR) initiative.

Infosys Limited
Senior Systems Engineer Information Systems Department
Oct 2015 – May 2016
Mysuru Area, India

• Scrum Master for Global Immigration & Compliance Systems Team (GICS). Managed a team of 4 developers along with an external test team comprised of 5 dedicated resources.

• Prioritized critical issues and enabled the dev team to further develop the internal Immigration module for USA by collaborating with stakeholders from internal departments.

• Managed stakeholders’ needs by Liaising regularly between Global Immigration (GI), Human Resources (HR) and Financial Controller (FC) Teams. Identified systemic issues and resolved critical requests.

• Assisted Global Immigration (GI), Human Resources (HR), SAP, and Financial Controller (FC) Teams in structuring, compiling and managing salary and offshore assignment records through SQL Database Operations & Queries.

• Supervised the handling of salary discrepancies, Database record creation and report generation through MySQL

• Eloquently Presented the system updates to stakeholders and organized knowledge transfer sessions with cross functional teams

• Active communication with Functional Testing Teams, QA Engineers, and Developers to ensure smooth code deployments into both test and production environments.

• Actively participated in Design Thinking Workshops and developed new product ideas.

Infosys Limited
Systems Engineer
Information Systems Department
Nov 2013 – Sep 2015
Mysuru Area, India

• Single Point of Contact for the USA Immigration module, interacted with clients to gather requirements and executed SQL database operations.

• Resolved Ad hoc requests within the SLA by collaborating with the development team.

• Managed the entire Immigration module of USA for 2 years and handled L2 & L3 support requests.

Infosys Limited
Systems Engineer Trainee
Infosys Global Education Center
Apr 2013 – Nov 2013
Mysuru Area, India

• Trained in Basic Programming in Java, .Net and SQL Database management systems.

• Resolved service requests and tickets.

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